1.Do you offer price adjustments?
In order to provide a wide selection of products & brands, we work with a variety of third party vendors. We work hard with these partners to offer competitive pricing on our products. However, the prices on our website change often and we are not able to offer price adjustments once an order has been shipped.
2. Do you have samples?
We do not have samples, but there is no minimum quantity to order. You can purchase as little as you want and the shipping cost is still the same.
3. What currency will my credit card be charged?
Note that all charges will be processed in US Dollars and may differ from the amount displayed in your local currency due to the exchange rate. This includes items purchased from boutiques and designers based outside of the United States. Please Contact your bank to learn more about currency exchange rates and fees.
4. Where can I learn more about sizing and fit for a particular product?
There are two options; submit your query directly on the site through any of the feedback sections, or email your query to [email protected] and we’ll be happy to help
5. Will my order arrive in one go?
It depends on your order. Because we send your products as soon as they’re ready, you might receive items separately. If you don’t see all your products in the first package to arrive, expect another package to come with your remaining product(s). You can email us to get all information of your tracking numbers.
6. How will I know if my order has shipped?
We’ll tell you! Once your order ships, the delivery method, estimated arrival date and other tracking details (if available) will be provided in your shipment confirmation email.
7. Can I get expedited shipping?
At this time we don’t offer an expedited service. We work as fast as we can to get all orders out as soon as possible, but can’t guarantee your items will arrive by a certain day because it depends on your address, the post office and other relevant factors.
8. Can I cancel the order I just placed?
Except for custom products, it is possible to cancel your order if you email us within 5 hours of placing your order. In addition, you can always return your item once it comes for a full refund including the shipping costs.
9. What if I like a product that’s listed as “Sold Out” online?
Contact us! Many of our products are customized, print to order, besides we restock often. Just drop us a line at [email protected] and we’ll research its status for you.
10. Do you ship to my home address or I need go somewhere to pick it up?
We will deliver your order to your home directly. So please put in the correct shipping address where you are convenient to get the parcel.
Once it is shipped, you will get a confirmation email including a tracking number. All of our express companies are reputable all over the world such as USPS.